Responsibilities

What you’ll be doing?

 Project & Program Management:

• Plan, execute and oversee the end-to-end implementation of the products, ensuring projects are delivered on time, within scope, and within budget.
• Identify potential risks and develop mitigation strategies to ensure smooth implementation.
• Develop scalable processes for managing multiple concurrent implementations across different healthcare customers.
• Work closely with Product and Engineering teams to refine implementation workflows, resolve technical roadblocks, drive automation, and enhance system integrations.
• Develop and manage a detailed project plan to align with budget and forecast 
• Organize project update meetings and associated agendas 
• Track project deliverables, dependencies, and due dates 
• Manage change control, issues/risk management and reporting 
• Manage project team escalations for resolution 
• Maintain communication between all team members regarding due deliverables, and make appropriate adjustments to ensure that all due dates are met

 

Customer & Stakeholder Management:

• Serve as the primary point of contact for clients throughout the implementation process.
• Conduct client needs assessments, gap analyses, and workflow mapping.
• Facilitate regular status meetings, progress reports, and executive briefings.
• Train end-users and provide support to optimize system adoption ** **

Technical & Process Integration

• Assist in translating business rules into technical specifications and system configurations
• Build testing plans and assist during testing phases.
• Troubleshoot and resolve technical or operational issues during deployment**.** ** **

Performance Monitoring & Continuous Improvement

• Track key performance indicators (KPIs) to measure project success.
• Gather feedback from clients to improve future implementations.
• Document best practices and lessons learned for process enhancement
• Leverage analytics and reporting to identify inefficiencies and implement data-driven process improvements.
• Identify opportunities for automation, self-service tools, and technology enhancements to streamline implementation.

  

Requirements

What we’re looking for?

Education and Experience

• 3+ years of experience in software implementation, project management, or professional services, preferably in healthcare technology
• Proven experience leading complex, multi-stakeholder software implementations.
• Expertise in project management methodologies (Agile, Scrum, Waterfall, etc.).
• Strong understanding of customer success, onboarding, and software adoption strategies.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to analyze data and metrics to drive strategic decisions and process improvements.

 

Technical Skills

• Knowledge of cloud-based SaaS deployment, system configurations, and implementation best practices.
• Familiarity with SQL, data migration processes, and healthcare data security protocols.
• Experience with project management and implementation tools like JIRA, Salesforce, Smartsheet, Clarity, or similar platforms.
• Previous experience working in high-growth or fast-paced SaaS environments.
• PMP, PMI-ACP, or similar project management certification is a plus.
• Understanding of AI/ML applications in healthcare is a plus.** **

Soft Skills:

• Excellent communication, stakeholder management, and client relationship skills.
• Strong problem-solving abilities and adaptability to changing priorities.
• High attention to detail and ability to manage multiple projects simultaneously.
• Team-oriented mindset with leadership and negotiation capabilities.

   

Benefits

 Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace.
• Generous benefits including medical/accidental insurance and Social Security Fund contribution.
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day.